Privacy Policy

Last updated: April 23, 2026

This privacy policy describes how Mazet Dépannage Informatique, with its registered office located at 86, Aire du seigneur 12400 Montlaur, registered under SIRET number 88062565200016, collects, uses, and protects the personal data of its users and customers via its website www.mdi.ovh and within the scope of its IT repair services.

We are committed to protecting your privacy and processing your personal data with transparency and in accordance with the General Data Protection Regulation (GDPR) No. 2016/679 of April 27, 2016.

1. Who are we?

Data Controller: Mazet Dépannage Informatique 86, Aire du seigneur 12400 Montlaur, France Phone: +336 48 65 34 82 Email: confidentialite@mdi.ovh

2. What personal data is collected and why?

We collect various categories of personal data, depending on the purpose:

  • Identification Data: Name, Surname, Postal address, Phone number, Email address.

    • Purpose: Appointment booking and intervention management; Quotes and invoicing; Customer follow-up.

    • Legal Basis: Performance of a contract.

    • Retention: Duration of the commercial relationship plus legal prescription periods (generally 5 years).

  • Connection/Browsing Data: IP address, browser type, operating system, pages viewed, time spent on the site.

    • Purpose: Improving user experience; Traffic analysis; Site security.

    • Legal Basis: Legitimate interest.

    • Retention: 13 months for audience measurement cookies.

  • Communication Data: Content of messages sent via the contact form.

    • Purpose: Responding to your inquiries.

    • Legal Basis: Pre-contractual measures.

    • Retention: 1 year after the end of the exchange.

3. How do we collect your data?

We collect your data when you browse our site, fill out forms, book an appointment, or communicate with us by email or phone.

4. Data Recipients

Your data is processed by authorized personnel. We do not sell or rent your data. It may be shared with:

  • Technical service providers: Our web host (OVH), traffic analysis services, as well as our newsletter management tools (Brevo) and spam/fraud protection services (Google reCAPTCHA).

  • Legal authorities: When required by law.

5. Data Transfer outside the EU

Some providers (e.g., Google Analytics) may be located outside the EU. We ensure these transfers are governed by appropriate safeguards (Standard Contractual Clauses).

6. Your Rights

In accordance with GDPR, you have the right to access, rectify, erase, limit, or object to the processing of your data, as well as the right to data portability. To exercise these rights, please contact: confidentialite@mdi.ovh. We will respond within a maximum of two months.

7. Cookies

Our website uses cookies to improve your experience.

  • Essential cookies: Necessary for the site to function.

  • Performance/Analysis cookies: To analyze site usage.

  • Marketing cookies: For targeted content. You can manage your preferences via our cookie banner.

8. Data Security

We implement appropriate technical and organizational measures (SSL/TLS encryption, restricted access, regular backups) to protect your data.

9. Complaints to the CNIL

If you feel your rights have not been respected, you have the right to lodge a complaint with the CNIL (www.cnil.fr).

10. Changes to the Privacy Policy

We may update this policy. Any changes will take effect upon publication on the website.

 

Retour en haut